Publisher payouts and remediation.

How payouts work

NW Agentic is merchant of record for marketplace customer charges. Publisher commission accrues only on eligible collected revenue and is paid through Stripe Connect Express after the marketplace payout delay and review checks pass.

Payout release is tied to successful invoice payment, not invoice creation. The default delay is at least 30 days after successful invoice payment, and transfers can be skipped when the payable amount is below the minimum threshold.

What must be true before payout

• The publisher's Stripe Connect account is active enough for transfers.
• No blocking account requirements or inactive transfer capability are present.
• The commission entries are eligible, released, and not held for review.
• The publisher is not under a Tier 2 or Tier 3 suspension that blocks payout.
• No refund, dispute, early fraud warning, negative balance, reserve, or support issue requires a hold.

Why a payout can be held

A payout can be held, delayed, reversed, offset, or clawed back when NW Agentic or Stripe needs to reduce marketplace risk or preserve customer continuity. Common reasons include Stripe account requirements, inactive transfer capability, elevated fraud signals, chargebacks, refunds, open disputes, failed payouts, negative balance exposure, reserve review, support-quality concerns, policy review, legal risk, or manual investigation.

A held payout does not necessarily mean the workflow has been removed. It means the payout is not yet eligible for release under the current marketplace, Stripe, compliance, or support state.

What to check first

• Publisher Console payout history for the batch, amount, status, and hold reason.
• Publisher Console notices for P2B, policy, compliance, suspension, or support actions.
• Stripe Connect remediation links for required account information.
• Workflow review notes if the hold is tied to a listing, version, permission, or restricted-category issue.
• Support tickets or complaints that ask for customer remediation evidence.

How to remediate

1. Complete any Stripe account link or required verification item shown in the Publisher Console.
2. Respond to NW Agentic requests with concrete evidence, dates, affected installs, customer impact, and the proposed fix.
3. Submit a new workflow version when remediation requires code, workflow logic, permission, integration, pricing, or support-process changes.
4. Use the Publisher Console complaint or appeal path if you believe a notice, hold, suspension, ranking treatment, or review outcome is wrong.
5. Wait for the next payout sweep after the hold is cleared. Previously held commission is released only when eligibility checks pass.

Customer support expectations

Customers should not be sent to Stripe for marketplace workflow support. Publishers are responsible for timely workflow support, accurate listing content, and remediation evidence. Repeated unresolved support issues can affect ranking, publication, new installs, or payout eligibility.

Related publisher docs

For account setup and first submission, read the publisher onboarding guide. For floors, ceilings, trials, and recommendation inputs, read the publisher pricing guidance. For the broader publisher index, return to publisher help.