Pause or cancel an install.

Pause versus cancel

Pausing keeps the install record but stops workflow operation where the account and workflow state allow it. Cancellation ends the install's future workflow use and future marketplace billing after any already-accrued obligations are handled.

How to request pause or cancellation help

1. Open the installed marketplace workflow in the Customer Console.
2. Review the current status, trial or billing state, publisher, version, and support notes.
3. If pause or cancel controls are available for that install, use them from the workflow details surface.
4. If those controls are not available for a marketplace workflow install, contact support and include the install handle plus the requested effective date.

Trial cancellation

If you cancel during a free trial, the trial ends and the install is removed or disabled according to its current state. If you later reinstall, the prior trial history is preserved and reinstalling the same workflow does not create a new trial.

Billing after cancellation

Cancellation stops future marketplace billing for that install. It does not erase charges, credits, disputes, or other already-accrued obligations tied to use before the cancellation took effect.

Data and export questions

Use support for data-export, retention, or deletion questions connected to an installed marketplace workflow. Include the workflow name, install handle, approximate date range, and the specific records or workflow outputs involved.

Related customer docs

For trial behavior before paid conversion, read trials and billing. For permission concerns before ending an install, read the permissions guide.